Warenkorb

Withdrawal Policy

Withdrawal policy for consumers for a contract in which the goods are delivered in a single delivery

Withdrawal policy

A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither to their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. To exercise your right of withdrawal, you must contact us (Klomfar GmbH, Naglergasse 25, 1010 Vienna, Tel. +43 1 533 12 09, verkauf@klomfar.at). When contacting us, you must provide a clear statement (e.g. a letter sent by post, or e-mail) about your decision to withdraw from this contract. In order to meet the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall repay to you all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favourable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your withdrawal from this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly; for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence; for the delivery of newspapers, magazines or journals with the exception of subscription contracts.

The right of withdrawal expires early for contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery; for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Withdrawal policy for consumers for a contract for several goods ordered by the consumer under a single order and delivered separately

Withdrawal policy

A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither to their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. To exercise your right of withdrawal, you must contact us (Klomfar GmbH, Naglergasse 25, 1010 Vienna, Tel. +43 1 533 12 09, verkauf@klomfar.at). When contacting us, you must provide a clear statement (e.g. a letter sent by post, or e-mail) about your decision to withdraw from this contract. In order to meet the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall repay to you all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favourable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your withdrawal from this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly; for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence; for the delivery of newspapers, magazines or journals with the exception of subscription contracts.

The right of withdrawal expires early for contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery; for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Withdrawal policy for consumers for a contract for the delivery of a product in several partial services or items

Withdrawal policy

A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither to their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. To exercise your right of withdrawal, you must contact us (Klomfar GmbH, Naglergasse 25, 1010 Vienna, Tel. +43 1 533 12 09, verkauf@klomfar.at. When contacting us, you must provide a clear statement (e.g. a letter sent by post, or e-mail) about your decision to withdraw from this contract.

In order to meet the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall repay to you all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your withdrawal from this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly; for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence; for the delivery of newspapers, magazines or journals with the exception of subscription contracts.

The right of withdrawal expires early for contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery; for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Withdrawal policy for consumers for a contract for the regular delivery of goods for a fixed period of time

Withdrawal policy

A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither to their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the first goods. To exercise your right of withdrawal, you must contact us (Klomfar GmbH, Naglergasse 25, 1010 Vienna, Tel. +43 1 533 12 09, verkauf@klomfar.at . When contacting us, you must provide a clear statement (e.g. a letter sent by post, or e-mail) about your decision to withdraw from this contract. In order to meet the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall repay to you all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favourable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your withdrawal from this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly; for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence; for the delivery of newspapers, magazines or journals with the exception of subscription contracts.

The right of withdrawal expires early for contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery; for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Withdrawal policy for a contract for the delivery of digital content that is not delivered on a physical data medium

Withdrawal policy

A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither to their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must contact us (Klomfar GmbH, Naglergasse 25, 1010 Vienna, Tel. +43 1 533 12 09, verkauf@klomfar.at). When contacting us, you must provide a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. In order to meet the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall repay to you all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favourable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your withdrawal from this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for repayment fees.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely, if we have begun the execution of the contract only after you have given your explicit consent and at the same time have confirmed your knowledge of the fact that you lose your right of withdrawal with the commencement of the performance of the contract on our part. Please note that we can make the conclusion of the contract dependent on the aforementioned approval and confirmation.